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All frequently asked questions.
Are my page's fans automatically subscribed?
Facebook doesn't allow to automatically subscribe people liking your page to your botletter. Even if they are already fans of your page, they will have to subscribe using the opt-in we send in Messenger.
Can I import subscribers from another service like Manychat?
There is no direct way to do import subscribers from another service. Facebook doesn't allow it yet but there is a quick trick to do it: Deactivate Manychat for your page Sign up to Botletter Connect your page to Botletter Invite everyone that currently has an open conversation with your Page in the Growth Tool section: https://www.botletter.com/growth That way, the Botletter opt-in will be sent to all your past subscribers. They will have to resubscribe but usually, at least 80% o
What is the recommended format for card images?
According to Facebook's API documentation: "photos in the generic template that aren't 1.91:1 will be scaled or cropped" (with a minimum size of 476x249 pixels). The maximum size of your uploaded images is 3.5MB.
Can I manage multiple pages with one single account?
Many of you asked to be able to manage multiple pages with one single Botletter account. It’s now possible! You can manage an unlimited number of pages with your account. To do so, just log in and click on your active page at the top left corner. You will see all pages you manage there and will be able to switch between them. If you want to add a new page, click on “+ Add Page” and choose the one you want. Add a page(https://storage.crisp.chat/users/helpdesk/website/14b79eac-2602-4e2b-a9b3-
Can my subscribers unsubscribe at any time?
Every subscriber can unsubscribe using the hamburger menu at the bottom left of the Messenger window. They just have to click on "Newsletter Settings" and "Unsubscribe". They will also be automatically removed from your list if they write "unsubscribe" or "stop". The unsubscribe menu in Messenger You can also unsubscribe them manually in [the Subscribers d
Can I send any type of content without being banned by Facebook?
Botletter carefully respects Facebook policy regarding subscription messaging. You can review their policy here. With Botletter, you can send non-promotional content such as:
Can I export my subscribers?
With Botletter, we allow you to export all your data, according to the GDPR. However, Facebook doesn't allow yet any way to import Messenger subscribers from another service.
How can I deactivate Botletter for my Facebook page?
If you are not quite ready to promote your Facebook Messenger newsletter, no problems, you can deactivate Botletter for one of your pages. Visit the setting tab and click on the "deactivate" button.
How can I delete my Botletter account and remove all the data associated?
We are sorry to hear you want to leave us :( In order to delete your account, visit the setting tab and click on the "Delete account and all data" link.
How can I remove Botletter's URL in cards?
Facebook automatically displays Botletter's URL in your cards if you allow URL tracking. example In order to show your URL instead of ours, please disable URL tracking in the campaign / sequence settings. If you do so, we won't be able to display statistics about how many people clicked on your buttons. This is the only way to remove "botletter.com" from your card
Can I use Botletter in another language than English?
You can translate everything in Botletter so that all your communications are in any other language. Even non-latin alphabets are supported! If you want to translate your opt-in messages, go to the Settings section and click on "Edit your opt-in messages" (buttons are also editable, click on the title and change it).